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posted by muntomann 6:27 PM

New Programs Coordinator (Blogger)

Do you love to blog? If so, then Google, the award winning search engine, may have the perfect opportunity for you. We are seeking seasoned Bloggers to provide technical support to Blogger's rapidly-growing user base. Come to Google and be a part of this global self-publishing phenomenon! (This position is available in Mountain View, CA.)

What you'll be doing:

Provide excellent customer service to Blogger's users.
Respond to customer service inquiries via email.
Troubleshoot technical problems related to the authoring and publishing of blogs; escalate bug reports.
Report on trends in our users needs.
Create customer documentation.
Skills and experiences you'll need to do the job well:

Have kept a blog* for at least 6 months and be passionate about online, personal publishing.
Excellent written and verbal communication skills.
Ability to collaborate across multiple departments and groups.
Prior customer service experience.
Knowledge of HTML, CSS, FTP and personal web hosting.
BS/BA preferred.

* Does not need to be a Blogger blog. Users of other blogging tools are welcome to apply.
For immediate consideration, please send a text (ASCII) or HTML version of your resume to jobs@google.com. Important: The subject field of your email must include New Programs Coordinator (Blogger).

posted by muntomann 4:55 PM

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